Terms and Conditions
February 26, 2026 2026-02-26 5:37Terms and Conditions
Destination Baby Co. | Master Services
Agreement & Terms of Use
Last Updated: January 2026
- Cancellation & “Trip Protection” Policy
● 1.1 Standard Cancellation Policy: To maintain our strict inventory schedule, all orders
are strictly non-refundable within ten (10) calendar days of the scheduled delivery
date. Orders canceled outside of this 10-day window are subject to a $20 administrative
processing fee.
● 1.2 48-Hour Booking Grace Period: Any reservation canceled within 48 hours of the
initial booking is eligible for a 100% refund, provided the scheduled delivery is at least
72 hours away.
● 1.3 Automatic Trip Protection: For your convenience and protection against travel
uncertainty, an 8% “Trip Protection” surcharge is automatically included in all quotes.
● 1.4 Protection Benefits: Customers who retain Trip Protection may cancel for any
reason up until 24 hours before the scheduled delivery window for a 100% refund of all
rental fees.
● 1.5 Opting Out: This protection is optional. To decline coverage and have the fee
removed, you must reply to your quote or contact us via email within 24 hours of
booking. By opting out, you acknowledge that Section 1.1 applies and your order is
strictly non-refundable within the 10-day window, regardless of illness, weather, or
travel changes. - Equipment Condition & Used Gear Disclaimer
● 2.1 “As-Is” Provision: Renter acknowledges that the equipment is rented in “used”
condition and may exhibit signs of normal wear and tear. All equipment is provided “AS
IS” and “WITH ALL FAULTS.”
● 2.2 No Warranty: Destination Baby Co. is not the manufacturer or original supplier. We
expressly disclaim all warranties, either express or implied, including the implied
warranties of merchantability and fitness for a particular purpose.
● 2.3 Mandatory Duty to Inspect: Renter has a strict duty to fully inspect all equipment
within two (2) hours of receipt. Any safety concerns, missing parts, or functional
defects must be reported via text or email within this strict 2-hour window.
● 2.4 Conclusive Acceptance: Failure to report issues within two (2) hours constitutes an
irrevocable acceptance of the equipment’s condition and safety for its intended use.
1 - Absolute Liability Release & Indemnity
● 3.1 Assumption of Risk: Renter voluntarily assumes all risks of physical injury, death,
or property damage arising from the use, operation, or transportation of the equipment.
● 3.2 Release of Claims: Renter releases and holds harmless Destination Baby Co., its
owners, and employees from any and all liability, including claims arising from ordinary
negligence.
● 3.3 Indemnification: Renter agrees to defend and indemnify Destination Baby Co.
against any third-party claims (including claims from hotels, property managers, or
guests) arising from the Renter’s use or possession of the equipment.
● 3.4 Liability Cap: To the maximum extent permitted by law, Destination Baby Co.’s total
liability for any claim arising from this agreement shall not exceed the total amount paid
for the service. - Cleaning Services (Customer-Owned Gear)
● 4.1 Flame Retardant Risk: Renter acknowledges that deep cleaning processes may
result in the removal of the equipment’s flame retardant chemicals applied by the
manufacturer. Renter accepts this risk and holds Destination Baby Co. harmless for any
resulting loss of fire retardancy.
● 4.2 Re-Assembly Responsibility: While Destination Baby Co. may disassemble items
for cleaning, it is the Renter’s sole responsibility to verify the correct re-assembly and
re-installation of any personally owned equipment before use.
● 4.3 Abandoned Items: Any personal gear left with us for cleaning that remains
unclaimed for more than 14 days after service completion may be subject to storage
fees or disposal. - Car Seat Strict Policy
● 5.1 No Installation: Destination Baby Co. strictly prohibits its staff from installing,
assisting with, or inspecting the installation of any car seat. Renter assumes 100% of the
risk for the safe installation and restraint of their child.
● 5.2 Accident Reporting: If a rented car seat is in a vehicle involved in any collision
(regardless of severity or if the child was present), Renter must notify Destination Baby
Co. immediately.
● 5.3 Prohibited Cleaning: Renter shall never use bleach, Lysol, vinegar, or steam on car
seat straps, as these methods may compromise the material integrity. - Safe Sleep & Proper Usage
● 6.1 Prohibited Bedding: Renter agrees strictly not to add loose bedding, pillows,
bumpers, or soft toys into cribs or sleep surfaces, in compliance with AAP safe sleep
guidelines.
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● 6.2 Manufacturer Compliance: Renter agrees to use equipment only as directed by the
manufacturer’s instructions and in compliance with all applicable Child Passenger Safety
Laws.
● 6.3 Prohibited Substances: Smoking near the equipment is strictly prohibited. Renter
may not allow food or beverages in any equipment other than high chairs or booster
chairs. - Recovery, Theft, & Loss
● 7.1 Theft Reporting: In the event of theft, Renter must provide a formal police report to
Destination Baby Co. within two (2) hours of discovery.
● 7.2 Property Access: Renter is responsible for ensuring Destination Baby Co. has
physical access to gated communities, rental properties, or hotel bell desks at the
scheduled pickup time.
● 7.3 Failure to Return: Items not returned within 24 hours of the reservation end date
will be considered stolen and charged to the credit card on file at the full fair market
replacement value.
● 7.4 Unauthorized Relocation: Equipment must remain at the specific delivery address
provided. Moving equipment to an unauthorized location may result in a full replacement
charge if the item is unattainable for pickup. - Website Use & Digital Terms
● 8.1 Intellectual Property: All content on this website, including text, graphics, logos,
and images, is the property of Destination Baby Co. and protected by copyright laws.
You may not copy or “scrape” data for commercial use.
● 8.2 Prohibited Activities: You agree not to use this website for any unlawful purpose,
including posting false bookings or distributing malware. The use of bots or automated
scrapers is strictly prohibited.
● 8.3 Digital Privacy: By placing an order, you consent to receive transactional
communications via email and text regarding your order. Your personal information is
governed by our Privacy Policy.
● 8.4 Website Disclaimer: Access to this website is provided on an “as-is” basis. We do
not guarantee that the site will be error-free or uninterrupted.